Frequently Asked Questions
Everything you need to know about your ARNE order.
What is the standard delivery time for UK orders?
We offer several shipping options. Standard delivery typically takes 2-4 working days, while our Next Day Delivery service is available for orders placed before 4 PM Monday through Thursday.
How do I return an item for a refund?
We operate a 28-day return policy. Items must be returned in their original, unworn condition with all tags attached. You can initiate your return via our online portal using your order number and email address.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timeframes vary by location and will be calculated automatically at the checkout stage.
How should I care for my ARNE footwear?
To maintain the quality of your footwear, we recommend using a suede protector spray for our suede models and a damp cloth for leather styles. Avoid machine washing any of our footwear products.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay, as well as digital wallets like Apple Pay.
How can I find the right size for me?
Each product page features a detailed size guide. Our clothing generally follows a slim, athletic fit. If you are between sizes, we typically recommend sizing up for a more relaxed aesthetic.